Ordering

Start your creative journey by exploring Wunderstar for inspiration or by directly searching for what you need! You can easily navigate our site using the side menu or by interacting with the main panels on the homepage.

We offer two unique design styles:

• Toon Styled Designs
• Photo Upload Designs

Our ordering process

• Begin by selecting the product or design that catches your eye. Then, create your first "Star" or stars, which will be incorporated into your chosen design.
• You can customise your design further by selecting background colours and adding or editing text. We provide a wide range of options to ensure you can tailor the final product to your exact preferences.
• After crafting your design, add it to your basket.
• Feel free to create additional designs or apply your existing design to other products and add those to your basket as well.
• When you're ready to complete your purchase, simply click on the basket icon and follow the checkout process.

To assist you further, we've developed a helpful guide titled "How it Works" that explains the process in more detail, making your experience as smooth as possible. Click to go there now.

We accept all major credit cards including Mastercard and Visa but are unable to accept American Express (Amex).

We also accept payments by PayPal, Google Pay and Amazon Pay.
We are sorry but we are unable to accept payment by cash, bank transfer or cheque.

We are sorry but we don't have a phone line available for placing orders. However, our customer support team is more than happy to help guide you through the online ordering process. If you need assistance, please don't hesitate to reach out to us.

We strive to dispatch your order as swiftly as possible. You can track the progress of your order by logging into your account [Add a button to log into account].

On each product page we include a "production time" estimate, this reflects the time our print team needs to prepare and dispatch your order.

Please note that our products may come from various print labs, each with different production times. Generally, all our products are printed and shipped within 1 to 4 working days*, although we typically aim to dispatch your products within 2 working days* (Mon-Fri).

*Working days do not include weekends or public holidays. For example, if an order is placed on Friday night, the processing timeframe will begin on Monday morning.

If your order doesn't ship when you expect it to please contact our customer support team and we will be happy to investigate.

Once an order is placed, it may not always be possible to cancel it, as most orders immediately proceed to production. Since each product is custom-made and personalised, we cannot offer refunds for orders that have already begun the production process.

However, if your order has not yet been processed by our printing team, we may be able to stop the production. In such cases, we are happy to issue a full refund.

Please reach out to our customer support team as soon as possible for us to action any cancellation requests.

Once you place an order, it may not always be possible to modify it, as orders typically enter the production stage immediately. Given that each product is custom-made and personalised, we are unable to offer refunds for orders already in production.

However, if your order has not yet been processed by our printing team, we might be able to stop production and accommodate your requested changes. Please contact our customer support team as quickly as possible to discuss any modifications you need.

Once you place an order, it may not always be possible to modify it, as orders typically enter the production stage immediately. Given that each product is custom-made and personalised, we are unable to offer refunds for orders already in production.

However, if your order has not yet been processed by our printing team, we might be able to stop production and accommodate your requested changes. Please contact our customer support team as quickly as possible to discuss any modifications you need.

Sometimes, our emails can get redirected to your 'junk' or 'spam' folder if your email provider doesn't recognise us. Here's what you can do:

• First, check your 'junk' or 'spam' folder to see if your order confirmation email is there.
• If you find it, please mark it as 'not junk or spam' to ensure our future emails arrive in your
• main inbox.
• If you can't locate your confirmation email, please contact our customer support team at
• help@wunderstar.com and we will ensure your order is booked into our production!
• Also, if you saw a "Thanks for your order" page and received an Order ID after checking out, don't worry - we have successfully received your order.
• If you need assistance, please don't hesitate to reach out to us at help@wunderstar.com.
• How do I know you've successfully received my order?
• If you saw a "Thanks for your order" page and received an Order ID after checking out, don't worry - we have successfully received your order.
• You will have also have received an order confirmation email, if you haven't received this...
• First, check your 'junk' or 'spam' folder to see if your order confirmation email is there.
• If you find it, please mark it as 'not junk or spam' to ensure our future emails arrive in your
• main inbox.
• If you can't locate your confirmation email, please contact our customer support team and we will ensure your order is booked into our production! If you need assistance, please don't hesitate to reach out to us at help@wunderstar.com.